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Web Performance Management

Optimize Web Application Availability, Performance and Experience from Browser to Data Center

Gomez’s Web Performance Management is an on-demand Web and mobile application monitoring solution that enables companies to optimize their Web application availability, performance and the quality of end-user experiences. Although most point products and homegrown tools have limited functional capabilities and geographic coverage, Gomez spans the entire Web application delivery chain and finds problems from 100,000+ Last Mile and Internet Backbone locations at 2,500+ ISPs in 168+ countries and for every visitor to your Website.

Why Gomez Web Performance Management?

Manage Web applications performance from your end-users’ browsers all the way to your data center with the flexibility of Gomez’s testing capabilities, including our unique Last Mile™ perspective. Powered by our “Record once, playback anywhere” technology, Gomez gives you deep diagnostic detail, accuracy and actionable data needed to:

• Rapidly detect and troubleshoot problems that directly impact your customers
  • Identify the root cause of issues using real-user passive monitoring in addition to active Internet Backbone and Gomez Last Mile™ monitoring
  • Ensure Web application availability and performance for key user segments, transactions and geographies using the world’s largest and most representative testing network
• Optimize Web application performance
  • Improve Web experiences across mobile, streaming and Web applications (including Rich Internet Applications) Reduce downtime and response times with detailed object-level, page, connection and host data across multiple browsers (e.g. IE7, IE8 & Firefox)
• Make smart technology investments and manage service providers effectively
  • Quantify the benefits of technology investments such as Content Delivery Networks (CDNs), virtualization and infrastructure changes
  • Ensure Service Level Agreement compliance

Key Web application delivery chain issues addressed include:

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Gomez Web Monitoring Solutions

Gomez’s on-demand Web Performance Management solutions provide access through a self-service Web portal to the four key experiential and operational monitoring areas needed to deliver high-quality and high-performing Web applications. These include:

• Website Performance Monitoring — operational monitoring, alerting and optimization of Web application performance across multiple browsers to detect application, infrastructure, Internet or third party problems with Web pages and multi-page transactions.
• Real-User Monitoring — measuring performance directly from your users’ browsers while they are accessing your Web and Rich Internet Applications to understand the business impact of customer performance problems and ensure that key customer segments can complete transactions and are satisfied.
• Multimedia and Streaming Monitoring — operational monitoring of streamed and multimedia content availability, performance and quality metrics from your users’ browsers and from locations around the world.
• Mobile Web Application Monitoring — operational monitoring of mobile Web performance and availability to detect mobile and SMS performance and availability problems with mobile Web applications, carriers and in key geographies.

What Customers Are Saying

A positive online experience can strengthen brand loyalty, especially banking online. It’s not just a matter of speed but confidence in the success of the online experience. In this highly competitive financial services market, BMO’s brand must also represent a top-quality online experience and Gomez’s Web performance monitoring solution helps us ensure we deliver on that promise.

Bal Sahjpaul, Director of ebusiness
BMO Bank of Montreal

As we started reducing the number of hosts and connections, it was paramount that we could monitor our most important Web pages and transactions to ensure that they performed properly for our customers. Gomez’s Web performance monitoring not only provided a 360 degree perspective of our site’s performance during this transition but also helped us achieve a 50 percent reduction in the duration of our most important seven step transaction.

Alan Higley, VP Marketing, Coolibar

As the leading Canadian media destination, the Web is vital to our business strategy. Investing in a solution that helps us protects both online revenue and brand sustains our competitive edge. The insights that Gomez’s solutions provide help us clearly understand the Web experiences we deliver to customers and swiftly make improvements if there are problems. And the improved technical performance of our Web sites ultimately drives the improved health of our onlinebusiness.

Stephen Evan, CTO of Canoe.ca.

MySpace is committed to providing a quality experience for our users and improving site-wide performance. Extending our relationship with Gomez will help us continue to improve page load speeds, optimize performance, and lower costs.

Linh Chung, Vice President of Production Operations, MySpace

We know that when consumers see enhanced marketing from brands — such as videos, tours, 360 views, complete feature descriptions, user manuals and more — sales increase for both the brand and the retailer, on average by 6 to 25 percent. But the sales opportunity hinges on the customer’s online experience — if a page loads too slowly or the content doesn’t appear, the customer is likely to click over to a competitor’s site. We firmly believe that using Gomez gives us an edge in the market and helps to enhance revenue opportunities for both our brand and retail customers.

Jed Alpert, WebCollage’s VP of Marketing